There is 3 main type of outsourcing IT, Finance and Help Desk. Cyberjaya at Malaysia was originally set up for research and development. But with lack of people skill and technology the Cyberjaya project turn in outsourcing activity.
Malaysia has been recognised a major player in finance and help desk back office support. Malaysia has capability in finance skills because of our education are based on UK Standard.
Usage of English has helped us to maintain the help desk support better then India and South America.
But in IT sector Malaysia continue to struggle. Why…
My take – This is because IT education and training are not inline with the world standard. The core to IT is programming and development where Malaysia education is lacking.
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