We spend allot of time working with customer to listen to their problem, but it difficult to meet all their demand. Also some times customer can really drive you against the wall with tough request. From my experience working with internal customers is more difficult then external customer, I belief this is because internal customer understand your cost structure better and demand more from your margin.
My advice:- Have a single contract and price list for both internal and external and offer discount base on volume, payment and ext. By this you will also avoid transfer price issue.
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